Businesses today are increasingly dependant on their computer systems for day to day operations. Yet there is continued pressure to cut administrative expenses to the bone. Remote IT management can address both of these needs by providing services that are custom tailored to individual business needs. Here area few of the ways remote management creates quick and cost-effective solutions.
During hours of business operation, remote management eliminates the need for travel time. Even under the best of circumstances, when a tech support person has to travel to an onsite location to troubleshoot an IT problem, it takes time. Travel time depends on the distance between the tech's dispatch location and the work site. It also depends on external factors like traffic and weather conditions. Meanwhile, any employees who are affected by the downtime are losing productivity. At a minimum, this means an employer is paying for idle time In a worst case scenario, this could mean missing crucial deadlines and a potential loss of business.
Remote management allows the troubleshooting process to start almost immediately, so there's less interruption to the employee's work flow. Studies show that regaining focus on a task can take up to 15 minutes when people are interrupted by unrelated conversation or events. That translates into a quarter hour of lost productivity per employee, per event. In a large organization, this lost productivity can start adding up quickly. With remote access IT support, the employee can remain mentally within the context of the task at hand. This minimizes the effect of the interruption, and allows the employee to return to full focus on the task at hand with greater speed and ease.
Remote access can also be a cost effective solution for supporting new employees while they are learning the system. Even if there is a formal training program in place, there is usually a gap between the theory taught in training classes and the reality of day to day application. Remote assistance can reduce the need to pull other employees away from their projects to perform training support roles for new personnel. New employees can get up to speed faster, yet at their own pace, creating less distraction and contributing more value to their new team.
Remote access can also fill in on a temporary basis when other IT employees are out of the office during trainings, on vacation or on sick leave. Rather than hiring a temporary employee who is unfamiliar with company systems, a remote access team can provide continuity and familiarity, which means faster response time. The rest of the company can continue to run smoothly despite staffing shortages in the IT department.
Remote system monitoring can also be put in place as an additional safeguard for your database. This service is available on a 24 hour, 7 days a week basis, which can eliminate the need for paying expensive overtime or graveyard shift differentials. Businesses can select the type of service that makes the most sense for them ranging from report-only functions to dispatching tech support personnel to the site. This eliminates the expensive downtime that can occur when a system crashes unexpectedly overnight, and employees arrive in the morning to workstations that are not functioning.
Remote management and support can provide tremendous ongoing value to a business by providing IT staffing continuity and increased uptime without adding the expense of a full time IT professional to the payroll.
Accutech International's team of IT professionals are expertly trained in remote management procedures, and can save your business both time and money.
To learn more about AccuTech International, and how our remote monitoring and other network services can help your business, visit our website at http://www.AccuTechPro.com
Article Source: http://EzineArticles.com/?expert=Shaun_Terrey
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